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It is a challenge for all businesses to stay in touch with customers regarding their late payments. Very often this area is overlooked for other business initiatives or due to lack of time and resources resulting in an increase in delinquency rates. Most businesses out there do not devote the resources and time necessary to manage costs that come with carrying debts over a period of time, and this is something that is very counterproductive and can jeopardize profitability. So, it is makes perfect sense to outsource this function to a reliable partner that can handle them more efficiently and effectively, utilizing the skilled staff, specialized technology and capacity.
By partnering with Effic, you can collect outstanding debts and engage with late paying customers while maintaining your long-term customer relationships, since we believe in protecting your brand and customer relationship throughout the process. At Effic, we offer a First Party collection service designed to simplify your internal efforts and reduce the number of accounts that go delinquent. We act as your representatives and not as a third party collection agency.
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Our approach
The primary step of our first party services is focused on a positive and proactive customer service approach. The treatment plans at Effic are adapted to meet the precise demands of every single client.
Effic offers a personalized service where our dedicated Account manager will work closely with you keeping you updated on every aspect of the collection process. Our clients are an important part of our decision making process.
Our fully customized first party collection service utilises a multi channel approach which includes traditional methods such as phone calls and letters, as well as other modern communication channels such as Emails and SMS, with complete adherence to Compliance regulations.
Our committed team monitors the ongoing regulatory changes and gives recommendations to sustain compliance while still achieving business performance goals.
The major benefits of our first party collections are:
- Customized account handling and strategic actions for every individual account;
- Increased level of control of all receivables processes empowered by custom account handling;
- Real time tools will grant comprehensive insights that will help you understand delinquencies better;
- Improved profitability, cash flow and risk management services (DSO).
- 24/7 account and reporting access through a safe Client Portal;
- We will train and recruit new dedicated AR staff members while paying overhead and reducing costs.
Outsource this service to Effic today to reduce delinquency rates, improve customer retention, and increase efficiency at a very low cost.