:::EFFIC:::

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What are inbound call center services?

Inbound services refer to situations where the customer gets in touch with an organization to inquire about or purchase a particular product or service. Most often, inbound call center services are there to provide support for a large number of calls that are made by customers. These phone calls usually revolve around answering the client's questions about products, services or giving technical assistance for purchased products.

Our inbound call center services are world-class and we guarantee that they will improve your communication with your current and potential customers. With our services, you will minimize expenses, increase revenue and earn a lot more long-term customers.

Effic begins its inbound sales customer service right from obtaining the basic details of the customer, a follow up to make a sale and thereafter to see if he/she is satisfied with the product.

We have a team of experienced inbound sales personnel, who can adapt to any demanding situations. Rest assured that we are sure to bring you the desired results.

Our inbound call center services include:

Customer Service:

A call center for customer service is designed to handle a large number of calls for a company located in a single facility. The whole contact center handles communications using telephone conversations backed up with emails, chatting sessions and faxes.

Up selling and Cross selling:

Effic's team for inbound sales can handle a large number of inbound calls per day, with the goal of providing a prompt service and with a policy of answering every single call in less than 4 rings. The dedicated team will work constantly in order to support your company, and perform external and internal quality checks in order to make the customer's experience flawless. We try to understand your products as best as possible and help you move your merchandise by finding out the best up selling and cross selling solutions.

Tech Support

Help desk and technical support services are some of the best tools for managing customer experiences, which are essential for your business's bottom line performance. Our plan for this service includes the latest technology and tools combined with modern software and hardware applications.

Technical support requires highly skilled professionals to offer support across different domains. Custom engineered support is a must to meet the changing needs and create a solution that will best suite the situation.

Our technical support team works actively in offering you the latest technological updates for a smooth running of your business.

We at Effic endeavor in offering accurate and timely responses and thereby generate an improved customer satisfaction. We provide technical support through phone, chat and via email. We provide customized solutions to meet customer requirements.

Order Fulfilling

With increase in sales for different products in the market, order fulfilling has become quite an important aspect. In the recent times, customer has the option to inquire first before placing an order. It is where order taking has found its place to satisfy customer needs.

Outsourcing order taking solutions seems the best way for any business since it will help the organization to focus more on their core business. Rest assured that your customers are sure to satisfy with the immediate and timely response.

Our order taking services are available 24/7, as we understand that convenience and availability is essential in modern businesses, since a lot of customers like to purchase products from the comfort of their homes.

At Effic, we aim in fulfilling your intended desire. Our agents are trained to handle each call as a valuable sales opportunity. We make your customers feel that they are talking to your staff.

Get in touch with us now and realize the benefits of our Order Taking solutions today.

Query Handling

At Effic, we handle inquires through e-mails and website contact forms. We can gather the information that your clients need and deliver it to them in no time. Query handling determines the quality of how an organization takes care of its customer. Being readily accessible to your customers is a sure way to win them.

Outsourcing such a requirement not only allows you to concentrate on your core business but also be able to give complete care to them. Effic has a group of trained professionals to handle customer queries and satisfy them with positive response.

We take care of your customer right from the time they contacted us and can provide you any customer data at any given point of time.

Help Desk Service

With a high level of competition, luring customers for various products and services is quite tacky. You can get customers by providing them special benefits and offers but retaining them is hard. It is possible by providing your customers with outstanding help desk service that is sure to win your competitors.

Effic gives you the edge in keeping your customers satisfied with a help desk team that operates round the clock. Our experts are sure to win your customers and keep them loyal to your brand thereby making your business profitable.

Follow-up Services:

Our follow-up services include an ongoing follow up that has the most value for businesses, since it will provide consistent monitoring of opinions and thoughts of your customers. This strategy can help you realize mistakes and help you correct them quickly. The services at Effic can also help you understand the difference between the level of service the customer thinks he is getting and the level of service you think you are supplying them with.

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Inbound Call Center Services