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Outbound Call Center Services

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What are outbound call center services?

The main goal of outbound call center services is to create a huge number of outbound calls to potential and existing customers in the name of a certain client or business. These types of calls usually offer products, sales, subscriptions, debt collection or account upgrades.

Why outsource to Effic?

Effic has a success-driven and a professionally organized outbound call center. We are armed with state of the art technology, skilled resources and talented personnel. Effic is capable of transforming a business and driving it towards progress rapidly. Our main focus is giving customers the best experience possible and, combined with our wide domain knowledge, we can offer pragmatic approaches to your current business dynamics.

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Our wide range of outbound call center services include :
Online seller activation/on-boarding

We provide end to end solutions for online seller activation – from procuring raw leads to ensuring seller satisfaction once your seller actively starts selling products using your website.

Our services include

Pre seller activation process

  • Generating qualifying leads
  • Seller profiling and requirement analysis
  • Menu driven data collection and validations
  • Seller activation/account creation
  • Seller training about the T&C and guidelines
  • Launch Seller on seller panel and products upload

Post seller activation process

  • Providing ongoing support and guidance to sellers
  • Addressing all seller queries and concerns
  • Providing regular seller training over the channels they prefer
  • Collecting seller feedback and ensuring complete seller satisfaction
Telemarketing

Telemarketing is one of the most popular, dynamic and effective marketing strategy available. It is way of getting the word out to your prospects and customers. Today companies are faced with challenges including high marketing cost, managing an in-house marketing team and long lead times in converting leads to customers. Outsourcing telemarketing will highly benefit any organization since it will allow the organization to contemplate on its core competencies.

Effic endeavors in turning each outbound telemarketing contact into sales and yielding positive results. You can rely on us for your complete outbound service requirements.

By outsourcing outbound telemarketing to Effic, you will get non-stop professional services. We are able to build lists of databases, qualify leads, evaluate trends in databases and give advice for new marketing strategies.

We have a team which is well trained to handle any kind of telemarketing service. We customize scripts for different market segments using appeals that are sure to get positive response.

Get in touch with us now to understand how we can develop good customer relationships and increase your sales

Lead Generation

Lead generation is the process of stimulating and capturing consumer interest or inquiry into products or services of a business. Our expert lead generation team will define the objectives and analyze long-term and short-term goals of the customer first. After that, we identify all factors that affect leads and then we focus on generating even more leads.

At Effic Business Services, we extend your market reach and build awareness of your brand by presenting it to many key decision makers. With a well planned campaign for lead generation, we introduce your brand to potential prospects, thereby attaining a space for your brand in the market.

Appointment Setting

Appointment Setting is a specialized form of lead generation which requires face to face meetings or a conversation over the phone and is one of our areas of expertise. our appointment setting services at Effic have clearly defined goals that follow predetermined steps. First, we contact key decision-makers and generate leads. After that, we schedule an appointment, while verifying them through an online management system.

We provide customized solutions for our clients to enhance their existing B2B or B2C lead generation efforts, driving increased conversion rates and helping close more deals. We deliver appointment setting services and targeted lead generation for companies of various sizes, product categories and marketing objectives.

Our team at Effic understands our clients' needs and has the know-how to craft the ideal message and then professionally deliver it to your audience, turning business leads into highly qualified prospects, leading to better conversion rates and bigger sales results. We help create stronger connections between your sales team and qualified leads.

Product promotion

The first step towards product promotion is to determine your target audience and to call people to inform them about your latest innovations. Our callers have polished people skills and they know how to effectively present a wide range of different product types.

Tele Surveys:

Our tele-surveys can collect valuable information that can help you conduct business more accurately and, through them, you can measure customer satisfaction, product satisfaction and new product interests.

Verification calls:

At Effic, we have the ability to perform precise information verification services. Verifications can help you get relevant conclusions that will allow you make the right decisions in the future. Using live agents or IVR, we can easily perform third party verifications that include quality monitoring, sales settlement, MIS reporting and telesales verifications.

Cold calling:

Through our cold calling services, you have the highest possibility for increasing revenue and obtaining new clients. By combining appointment settings and network expanding, we can make your business connected to the whole industry and generate further leads.

Request quote