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Increasing challenges and a volatile economic climate makes collecting outstanding debts more difficult for businesses, resulting in rising debt delinquency rates. To improve results, companies need a strategic partner who can deliver improved collections efficiencies.

Effic has the skills, diplomacy and collection experience necessary to get the job done without straining customer relationships. We partner with our clients to reduce costs of operating receivables management portfolio, record process improvements and more importantly, free their key resources to focus on their core business areas. We leverage our dynamic operational model, cutting edge technology, process excellence and staff expertise to meet the complex debt collection needs of organizations in the Banking, Financial Services, Health care, Telecommunications, Commercial, Utility and Government sectors.

Effic Management team has a combined experience of more than 20 years in the debt collection industry. They developed their knowledge by handling various management positions for a leading Mercantile Agency in Australia before starting Effic Business Services. During their long tenure with this agency, they have managed various debt portfolios on behalf of major banks, credit card providers, telecom, utility, and commercial clients in the JAPA and EMEA market. Their eye for detail and the understanding of various products has enabled to devise strategies that positively impact portfolio performance.

We achieve greater efficiency and optimum collection rates through implementation of clear collection strategies and debt collection industry best practices for your organization.

COMMERCIAL DEBT COLLECTION

One of the key problems facing all businesses is collections - getting paid can be especially problematic for small businesses that depend on consistent cash flow. The ultimate redress for collecting a bad business debt is the court system which is often slow, inefficient and expensive.

FIRST PARTY COLLECTION

It is a challenge for all businesses to stay in touch with customers regarding their late payments. Very often this area is overlooked for other business initiatives or due to lack of time and resources resulting in an increase in delinquency rates.Most businesses out there do not devote the resources..

THIRD PARTY COLLECTION

When it comes to collecting outstanding accounts, early intervention is the key – it's a proven fact that the chances of getting paid minimize as the debt gets older. So, it is best to take the intelligent decision to outsource this function to a collection specialist before it is too late.

FINANCIAL HARDSHIP AND INSOLVENCY MANAGEMENT

Effic understands that debtors may experience significant changes in their lives, impacting their ability to repay their financial commitments. These changes in circumstances may decrease a debtor's income resulting in financial difficulty.

MIS

Management Information System generally is a back office operation that is quite a tedious task and is time consuming. It is generally advisable to outsource such a task to an agency which will produce results without any hassles. It not saves times but is cost efficient as well.

SKIP TRACING

Our company offers yet another very useful tool that can help you manage your recoveries more effectively – Skip tracing. Effic has a dedicated Skip Trace Team tasked with conducting online searches to locate skipped debtors. Our Trace team utilises several types of On-Line database...

LEGAL SERVICES

Providing legal services requires extremely experienced and highly skilled agents. We help you to outperform your business challenges with a talent pool which provides consistent legal services.
We manage end-to-end legal process lifecycle outsourcing.

CALL QUALITY MANAGEMENT

A continuous monitoring process not only helps yield exemplary results but helps in the proper management of the call centre. It provides valuable insights into how the call centre is performing as well as the customer's experience. At Effic, we understand the value of improving the quality level of customer interactions.